What is a Marketing Bot? 5 Ways to Revolutionize Your Marketing with Bots

what is chatbot marketing

It’s easier, faster, and cheaper to use a chatbot platform than to develop one in-house. To save yourself some time and trouble, you should use a company that provides artificial intelligence chatbots for marketing. Chatbots are available 24/7 to interact with customers and give them the information they need, when they need it.

As always, the engagement doesn’t have to stop when the action is complete. Consider different ways you can keep the interaction going but limit your focus to a couple of key areas. As a marketer, it’s tempting to try out new tools but you have to ask yourself a few questions before diving in. For example, even though Pizza Hut’s chatbot is popular on Twitter, they responded to a customer personally when they realized an issue needed immediate attention.

Write a great opening message

Your chatbot marketing strategy can be as complex or rudimentary as you’d like based on your industry, customer profile and budget. Chatbots provide instant responses to customer queries so you have 24-hour customer service. The data they collect can be used to understand customer pain points and emerging trends, so you can offer a more personalized customer experience. Roma by Rochi is a clothing ecommerce that uses chatbots to upsell products through its Facebook page. This business gives customers a variety of options to choose from on their Messenger bot. Their chatbot for marketing will answer customers’ questions, show the product catalog or notify the lead when items go on sale.

what is chatbot marketing

A chatbot is only as good as its design, so be sure to put some thought into it. Additionally, make sure your chatbot is focused on a specific task or goal. Chatbots that try to do too much often end up being confusing and frustrating for users.

Improve your marketing strategy with chatbot data

For example, social media demographics show Gen Z and Millennials made a shift from using to Instagram and make up two-thirds of Instagram users. Whatever the case, being mindful of what you’d like to accomplish as you begin to build out the user experience can lead to a faster, more successful outcome. Alongside your email newsletter, send short updates to your website visitors to keep them updated. You can include anything that will be relevant to your clients—new releases, products on sale, and upcoming offers. These are a few of the digital marketing trends that I think will be a mega part of 2022.

  • For instance, if a customer has purchased a smartphone, the chatbot can recommend related accessories like earphones or protective cases.
  • Chatbots streamline the booking process for customers by connecting to your calendar and prompting them to provide the necessary information, such as desired date, time, and contact information.
  • For example, social media demographics show Gen Z and Millennials made a shift from using to Instagram and make up two-thirds of Instagram users.
  • Before joining the team, she was a Content Producer at Fit Small Business where she served as an editor and strategist covering small business marketing content.
  • Best of all, true to the conversational nature of chatbots, the entire process feels natural and interactive.

This time, I sought help from the telemedicine service covered by my health insurance plan, where I was able to call in and speak with a medical practitioner. They confirmed that I likely had a kidney stone and helped me understand the next steps regarding treatment. Chatbots are one of the best choices for e-commerce site owners to enhance a customer’s journey. Talk to all relevant teams about these issues and how a chatbot would be able to help with them. Pick a small number of them to start with and see how your chatbot performs before you start adding any new goals.

Annette Chacko is a Content Specialist at Sprout where she merges her expertise in technology with social to create content that helps businesses grow. In her free time, you’ll often find her at museums and art galleries, or chilling at home watching war movies. Zendesk’s Answer Bot works alongside your customer support team to answer customer questions with help from your knowledge base and their machine learning.


A positive user experience is significant to increase customer satisfaction in e-commerce stores. Customer experience is a word-of-mouth marketing strategy for e-commerce sales. When your customers get instant assistance and answers, you repeat and loyal customers. E-commerce business owners need to devise different marketing strategies to drive sales and chatbots are a great tool to consider.

Tip 5: Use Quick Replies to guide people to better outcomes

Let your potential customers know that a real person is just a click away. Some people just don’t want to communicate with a bot, and that’s when your reps should come in. Make sure that you give your website visitors the option to speak to a human agent in case that’s their preference. So, for example, if a person shows interest in your pricing or one of the products from your collection, the chatbot identifies them as a warm lead.

what is chatbot marketing

Then, try out your chatbot by testing a couple of different conversations to ensure that your chatbot is trained and interprets user intent correctly. To start a chatbot marketing strategy for your business, sign up for Smartsupp. By collecting data about each customer’s preferences, you can provide a truly personalized experience to each and every one of your clients. Chatbot marketing is a form of interactive content that allows businesses to communicate with potential and existing customers more personally. Chatbots are essentially small programs that can mimic human conversations. To get ready for the tactical how-to of marketing bots, there are three things you should understand about marketing chatbots.

Chatbots can be made to answer common questions, but specific or complex questions and complaints require human intervention. When it comes to any marketing strategy, knowing your objectives and planning accordingly is a sure way to see results. These objectives can be increased lead generation or increased engagement. Segmenting traffic is an important feature that a marketing chatbot offers.

what is chatbot marketing

Adding a chat widget to your website is one of the quickest, easiest, effective and most direct ways to employ the power of a marketing bot on your website. The chat widget not only functions as a service to interested website visitors. It also allows you to retarget those customers with promotional chats in the first 24 hours (plus one additional promotional chat outside of the 24-hour window).

AI  makes chatbots incredibly powerful marketing tools because it means they can be used to answer customer queries, provide support, and bring user experience to a higher level. Chatbots can engage with website visitors to ask questions and collect first party data and information, allowing your marketing team to identify high-quality leads that fit your product or service. By specifying the ideal customer persona for your product, you can ensure that the chatbot targets the right audience. If a visitor fits this profile, the chatbot automatically qualifies them as a lead. Consistently engaging with visitors through the chatbot will help you efficiently identify and qualify leads for your marketing efforts. The data collected by marketing chatbots through the entire process helps the company understand the customer’s intent and bridges the gap between what they expect and what they receive.

However, chatbots are more efficient than the sales team because of AI and the machine learning (ML) technologies behind them. A chatbot’s marketing strategy will help you find your potential customers and reduce the work of customer service teams. Let customers or potential customers ask common questions of your chatbot. Programming a bot with a list of potential question options and their corresponding answers is a great way to offer up information to your audience in a more interactive setting.

what is chatbot marketing

Every question asked should bring the user closer to the answer they want. If you need so much information that you’re playing a game of 20 Questions, then switch to a form and deliver the content another way. Too often, bots lack a clear purpose, don’t understand conversational context, or forget what you’ve said two bubbles later. To make it worse, they don’t make it clear that they’re a bot in the first place, leaving no option to escalate the matter to a human representative. Vedant Misra, artificial intelligence tech lead at HubSpot, explains how personalization drives repeat users.

These numbers show just how prevalent chatbots have become, and consumers’ willingness to interact with a bot which simulates human conversation. In the context of conversational sales, chatbots represent a leap forward in what businesses are able to deliver to their digital customers, and often at a reduced cost. Chatbots have been available for some time, but businesses have only begun to adopt them for lead generation purposes heavily within the last several years. To help you get a better idea of how you can leverage chatbots for lead generation, I’ve made a list of chatbots I’ve either built for clients or that I’ve dreamed up and intend to build. Human agents will also feel frustrated if they encounter the same questions from multiple customers.

How can brands better leverage AI automation to drive digital … – Marketing Interactive

How can brands better leverage AI automation to drive digital ….

Posted: Tue, 31 Oct 2023 02:31:10 GMT [source]

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